NC MUST System Outage, PASRR Applications and RSVP Feedback

The NC Medicaid Uniform Screening Tool (MUST) system will be experiencing server downtime from Midnight, Nov. 30 until Midnight Dec. 2. During this time, the NCMUST Pre-Admission Screening Resident Review (PASRR) application will be inaccessible. The NC PASRR Help Desk Number has recently changed to 888-245-0179 and 919-813-5550. Support staff is available Monday – Friday from 8 am – 5 pm except for observed state holidays. Effective Dec. 1, 2018, the fax number to submit PASRR related documents will change to 919-224-1072. Please address all fax submissions to “NC Medicaid PASRR.” Providers have always had the ability to upload PASRR related documents directly to the NC MUST application. Please upload information directly to the NC MUST application whenever possible versus faxing the documents. Information that is uploaded to the NCMUST application is available immediately to PASRR reviewers and is reviewed faster thereby providing a PASRR number in a more timely manner. For question about the PASRR program, contact the DMA Clinical Policy Long -Term Services and Supports Section at 919-855-4364. The NC Department of Health & Human Services (DHHS) recently implemented the Referral Screening Verification Process (RSVP) for individuals being considered for admission to an Adult Care Home (ACH). Effective Nov. 1, 2018, RSVP replaced PASRR for ACHs, providing a more streamlined and effective process to screen Transition to Community Living Initiative (TCLI) target populations. NCHA would like to hear from members about their experience using the updated process for referring patients. Please contact Nicholle Karim, Director of Behavioral Health, at or 919-677-4105.

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Cary, NC 27513

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