PatientPing Transforms Care for High-Risk, High-Utilizing Patients Across North Carolina through its Care Coordination Platform

PatientPing, the nation’s leading care coordination platform, has expanded its statewide efforts to support high-risk, high-utilizing patients throughout North Carolina. In North Carolina alone, the PatientPing platform is being leveraged by more than 500 hospitals, emergency departments, post-acute facilities, provider organizations, and payers to reduce healthcare spend, improve statewide care coordination, as well as quality of care. PatientPing has also recently partnered with NCHA on a statewide initiative to monitor high-risk patient populations in real time, specifically patients exhibiting signs of substance abuse and behavioral health challenges.

Among these initiatives is the North Carolina Emergency Department Peer Support Program for Improving Response to Opioid Overdose. NCHA announced the program in the Spring of 2018, which is funded by the North Carolina Department of Health and Human Services in an effort to support those faced with Opioid Use Disorder (OUD). The participating health systems and community providers are leveraging PatientPing’s technology and analytics to decrease the number of opioid-related ED visits and deaths across the state, which have nearly doubled since 2010.

Emergency Departments have the option to leverage PatientPing’s Stories product, which provides critical patient context to providers at the point of care, in order to facilitate screening for at-risk patients to be consulted by their peers. PatientPing also provides monthly, de-identified reports to measure program success including ED utilization, unique ED’s visited and frequency, participant demographics, and admission statistics.

Many other initiatives are underway across the state to improve coordination and collaboration between providers. Complex patients’ care plans and therapy notes are pushed to ED doctors directly in their electronic health record workflows, nephrology practices are being notified when patients are using ED instead of clinics, and home health agencies are proactively helping patients transition home from hospital settings.

More details are online here.

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