Loading Events

« All Events

  • This event has passed.

NCHA Summer Membership Meeting and Centennial Celebration

July 18, 2018 - July 20, 2018


This year’s Summer Meeting will be a celebration of the NCHA’s work and your achievements over the past 100 years. This is a celebration of caring, service and commitment to the people and the communities that we are so fortunate to serve. The NCHA has been a force for good by working to be the trusted voice and trusted partner for our members across the state.

Our theme, The Changing Face of Healthcare, is a reminder not only of the countless advancements we have seen in the way we deliver care, but more importantly, of the people and the relationships that enable us to do amazing work. In addition to a great celebration of our history, our program will challenge us to look to the future, thinking in new ways about the way we deliver patient care and our role in addressing the health of our population today. We’ll meet nationally-recognized speakers who will share their vision of success and lessons learned along the way. We’ll also highlight the opportunities available to support data-driven decision making and advancing technology to improve healthcare. We look forward to being with you at the historic Omni Grove Park Inn for this special celebration.

Target Audience

Member hospital and health system chief executives, physicians and senior leaders


Wednesday, July 18
11 am - 4 pmSponsor Registration
11 am – 4 pmExhibiting Sponsor move-in and set-up
3 pm – 5:30 pmMember Registration
5:30 pm – 7:30 pmWelcome Reception and Trade Show
Visit with NCHA’s Corporate Sponsors and sample food and refreshments indigenous to North Carolina’s Mountain, Piedmont, and Coastal Plains regions. Drop your business cards at participating sponsors’ booths for the chance to win a door prize. Winning names will be announced during Thursday’s lunch.
Thursday, July 19
7:30 am – 8:45 amBreakfast in Exhibit Hall
If you haven’t entered to win a door prize, this will be your last chance. The Exhibit Hall will close for the morning plenary session, and re-open at 11:45 a.m. for lunch.
9 am – 9:30 amWelcome and NCHA Advocacy Update
Steve Lawler, NCHA President & CEO
Cody Hand, NCHA Senior Vice President, Advocacy and Policy

9:30 am – 10:30 amUnconventional Leadership: Lessons in Henry Ford and the City of Detroit
Nancy Schlichting, Retired CEO, Henry Ford Health System
Learn how Nancy Schlichting led the Henry Ford Health System through a dramatic turnaround. With relentless focus, she restored a financially struggling institution back to economic health, vastly improved the overall quality of care, bridged a gap with the community and made Henry Ford a destination for innovation in medical treatment.
10:30 am – 10:45 amBREAK
10:45 am – 11:45 amBilly McCall Lecture:
The Advantage of Disadvantage: How to Transform Adversity into Action

Steve Pemberton, Chief Human Resources Officer, Globoforce
Armed with a warrior spirit and a servant’s heart, Steve Pemberton has made equality, access, and opportunity pillars of both his professional and personal life. After overcoming childhood abuse and neglect, he became a trail-blazing corporate executive and was the first person in Walgreen’s 100-plus year history to be named Chief Diversity Officer. Pemberton is a passionate champion for disadvantaged youth and received the prestigious Horizon Award from Congress, presented to individuals who have contributed to expanding opportunities and set exceptional examples for young people.
11:45 am – 12 pm NCHA Business Meeting
11:45 am – 12:45 pmNew This Year! Lunch in Exhibit Hall
1 pm – 2:45 pmConcurrent Breakout Sessions
Presented by NCHA’s Diamond & Ruby Corporate Sponsors
Session descriptions are listed below. Please select one breakout session per time slot. Pre-registration is suggested, as seating is limited.
1 pm – 1:45 p.m. Breakout Session 1 (Please choose one)
A. Strategies for Driving Out Unwarranted Clinical Variation
Hospitals have entered a new era where survival is hinged on the ability to analyze data, to identify and realize opportunities to improve performance, including reducing excess length of stay and clinical variation. While many healthcare leaders recognize this challenge, they lack the strategy needed to make a change. Clinical Intelligence, LLC will provide steps you can take to develop data analytics capabilities using current data and realize your organization’s clinical, operational, and financial opportunities.
B. Prescribing Strategies for Health Care Plan Success
For employers, managing pharmacy costs effectively has recently become as important as managing their underlying medical expenses. With drug spending to reach an estimated $610 billion by 2021 and the pharmacy benefit representing approximately 20% of an employer’s total health plan cost, it is critical that employers gain more awareness of their pharmacy arrangement. The Marsh & McLennan Agency will share how your peers are managing prescribing habits and healthcare spend for their employees and community.
C. Opioids: Real Interventions, Real Results
This session will focus on the positive impact of medication reconciliation and the specific steps that can be taken at the patient level to decrease adverse drug events related to opioids. Alliant Quality will highlight outreach that has shown a significant impact in North Carolina, and discuss positive actions taken to decrease the number of Medicare beneficiaries currently receiving opioid prescriptions. This presentation will also feature updates on the NC STOP ACT and naloxone dispensing trends.
D. Improving the Health of Populations and Communities: Is your organization ready to succeed in value-based healthcare?
This interactive workshop features leadership strategies, improvement processes and toolkits designed to prepare your hospital, health system or provider organization for value-based healthcare and managing the health of populations. The session highlights a case study involving a regional health system based in North Carolina.
2 pm – 2:45 pmBreakout Session 2 (Please choose one)
E. Breathing New Air into Pneumonia Care: Improving Transitions, Outcomes & Readmissions
Learn how Liberty Healthcare, a privately held post-acute care organization, and Wake Forest Baptist Medical Center in Winston-Salem came together to improve care transitions and reduce readmissions for their shared population at risk of pneumonia. Through collaboration with NCHA and Blaze Advisors, Liberty and Wake Forest Baptist identified key pneumonia risk criteria, improved transition communication between organizations, and enhanced care pathways in the skilled nursing facility setting.
F. Emergency Department Culture: Performance-Boosting Ways to Transform your ED
Whatever challenges your emergency department faces, there are measures you can take to engage and empower your clinical team, provide the best possible patient experience, and boost your bottom line. In this presentation, CareCulture Health Partners will outline core areas to focus on that will transform your ED culture to improve patient experience and drive results, including leadership development, aligning goals, provider engagement, and aggressively pursuing an in-network strategy for your ED service line.
G. Burgeoning Legal Challenges and Opportunities for Hospitals
New healthcare delivery and payment models have created exciting opportunities for hospitals, health systems, and consumers. However, laws and regulations often do not keep pace with change, limiting providers from taking full advantage of these opportunities. Nelson Mullins Riley & Scarborough LLP will present a panel of experienced healthcare attorneys to discuss opportunities for hospitals and health systems to improve population health, better use telehealth technologies, advance clinical research efforts, and effectively respond to the opioid crisis while avoiding regulatory compliance pitfalls.
H. Virtual Health: The Doctor Will See You Now
With looming physician shortages, coverage expansion and increasing demand for convenient care, virtual health is primed for growth. SG2 will offer insight into the virtual health landscape, understand legislation and payment, assess infrastructure, and prioritize options as you pursue new means of access and coordination through virtual health.
2:45 pm – 6 pmFREE TIME
6 pm – 6:45 pmNetworking Social
7 pm – 9 pmCentennial Banquet Celebration
Join your peers, NCHA staff and special guests for this once-in-a-lifetime opportunity to celebrate NCHA’s centennial and 100 years of achievements in health care in North Carolina. We’ll also hear from American Hospital Association President and CEO Rick Pollack and introduce the inaugural Board of Directors of the newly revitalized North Carolina Hospital Foundation.
Friday, July 20
7:45 am – 9:30 amBreakfast and New IGNITE Session
Innovations Making a Difference in Patient Care, Experience and Outcomes
Join us for a breakfast buffet and energetic IGNITE-style presentations to learn how NCHA and our members are partnering to improve patient care, outcomes, and total experience.
7:45 am – 8:30 amEnjoy a breakfast buffet, network with colleagues and visit partner tables.
8:30 am– 9:30 amRefill your coffee cups and come ready to listen, learn, and get motivated. NCHA business partners will showcase innovative approaches to improve overall patient care. Afterwards, stop by partner tables, ask questions, and learn how your organization can be part of this exciting work.
9:30 am – 9:45 amBREAK
9:45 am – 10:45 amThe Upstream Effect: What Really Makes Us Sick
Dr. Rishi Manchanda, President & Founder, HealthBegins
Dr. Rishi Manchanda is a physician, author and healthcare leader who has spent more than a decade developing novel strategies to improve health in resource-poor communities. He has served as director of social medicine for a network of community health centers in south central Los Angeles, as the lead primary care physician for homeless Veterans at the Greater Los Angeles VA, and as chief medical officer for a self-insured employer with a large rural immigrant workforce. As an “upstreamist,” he aims to reinvigorate primary care by teaching doctors to think about — and treat — the social and environmental conditions that often make people sick in the first place.
10:45 am – 11:45 amSpecial Closing Feature:
Journey to the Top

Jeff Glasbrenner
Jeff Glasbrenner is a three-time Paralympian and the first American amputee to reach the peak of Mount Everest. After losing his leg as a child, Glasbrenner chose to embrace what he considered an opportunity by continually excelling in the athletic world – specifically wheelchair basketball, triathlons and mountaineering. His personal story is about adapting to change, overcoming challenges and always keeping a positive mindset. His next challenge is to climb the remaining “Seven Summits,” the highest peaks of each of the seven continents.
NoonMeeting Adjourns



Nancy Schlichting
Retired CEO, Henry Ford Health System

Nancy M. Schlichting is the retired CEO of Henry Ford Health System, a nationally recognized $5.7 billion healthcare organization with 27,000 employees. She is credited with leading the health system through a dramatic financial turnaround and for award-winning patient safety, customer service and diversity initiatives. During her tenure, the health system received the 2011 Malcolm Baldrige National Quality Award, 2011 John M. Eisenberg Patient Safety Quality Award, and 2004 Foster G. McGaw Award. In 2016, Schlichting was honored as one of the 100 Most Influential People in Healthcare by Modern Healthcare magazine, the eighth time she received this recognition. In 2017, she was named to the Top 25 Women in Healthcare by Modern Healthcare, the fifth time she received this recognition She is the author of the acclaimed book, Unconventional Leadership.

Learn more about Nancy here.


Steve Pemberton
Chief Human Resources Officer, Globoforce

Steve Pemberton has made equality, access and opportunity pillars of both his professional and personal life. He currently serves as Chief Human Resources Officer for Globoforce, a leading provider of social recognition and continuous performance development solutions. Prior to that he served as Vice President, Diversity and Inclusion and Global Chief Diversity Officer at Walgreens Boots Alliance, the first global pharmacy-led, health and wellbeing enterprise in the world. He also was the first person in Walgreens’ 100-plus year history to hold the position of Chief Diversity Officer, and under his leadership the company reached record levels of performance in areas of representation, retention, employee engagement and supplier diversity. Pemberton is the author of a best-selling memoir, A Chance in the World: An Orphan Boy, A Mysterious Past, And How He Found A Place Called Home. His triumphant life journey and drive to become a man of resilience, determination and vision, will be featured in an upcoming major motion picture.

Learn more about Steve here.


Dr. Rishi Manchanda,
President & Founder, Healthbegins

Dr. Rishi Manchanda is a physician, author and healthcare leader who has spent more than a decade developing novel strategies to improve health in resource-poor communities. He is president and founder of HealthBegins, a social enterprise that teaches and empowers clinicians to improve health where it begins—in patients’ home and work environments. In his TED Book, The Upstream Doctors, Dr. Manchanda shows how the future of our healthcare system depends on “upstreamists,” the doctors, nurses and other healthcare practitioners who look for the root cause of illness rather than just treating the symptoms. The book has become recommended reading in medical schools and universities across the world.

Learn more about Rishi here.

Jeff Glasbrenner
Paradox Sports

At the age of 8, Jeff Glasbrenner was involved in a traumatic farming accident, leaving him an amputee. Most would call this a tragedy, but Glasbrenner says it was his greatest opportunity. He chose to embrace this unique opportunity by excelling at sports and becoming a Wheelchair Basketball World Champion, a three-time Paralympian, Paralympic Games Bronze Medalist, and winner of multiple Ironman competitions competing as a physically challenged athlete. In 2013, he became the first physically challenged athlete to race and finish the Norseman Xtreme triathlon in Norway. After moving to Colorado in 2014, he joined Paradox, a climbing training program supported by The North Face, that welcomes people with physical disabilities into the climbing community. He climbed Aconcagua (22,841 ft) in January 2015 with a Paradox supporter, and became the first American Amputee to summit Mount Everest on May 18, 2016. Having the goal of climbing the Seven Summits, Glasbrenner believes that surrounding yourself with the right people/organization that you can accomplish any summit in life. Read more about Glasbrenner in his book, The Gift of a Day.

Learn more about Jeff here.

Venue and Accommodations

Continuing Education Credits

NCHA is authorized to award 7.5 hours of pre-approved ACHE Qualified Education credit for this program toward Advancement or recertification in the American College of Healthcare Executives.

Member Registration

NCHA Member Early Bird Fee
(Available through June 25)

After June 25, Member Fee

Spouse/Guest fee

Click on the Register Here button below to register and select breakout workshops.

Questions? Contact:
James Hayes at jhayes@ncha.org or 919-677-4246

Register Here

Sponsor Registration

You must be a sponsor to attend. Confirmed sponsors Register Here.


July 18, 2018
July 20, 2018
Event Category:
Event Tags:
, , , ,


Omni Grove Park
290 Macon Avenue
Asheville, NC 28804 United States
+ Google Map



Visit Us

North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513

Main: 919-677-2400
Fax: 919-677-4200

Contact Us