Install Help Desk Agent

Please follow these steps to install the Help Desk agent:

  1. Download the agent by clicking this link:
  2. Go to your Downloads folder and double click on the file to unzip the file
  3. Open the folder in the Downloads folder called “AgentSetup”
  4. Doubleclick on “CAG.pkg” to launch the installer
  5. Click “Continue,” click “Continue” again, click “Install” (enter your password or use your fingerprint)
  6. When it asks for access to your Downloads folder, click “OK.”
  7. When it is finished installing, click “Close” and allow it to move the installer to the Trash


If you would like to see a video of how to install the agent, play the video below…

Step-by-step install video

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North Carolina Healthcare Association

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