Quality and Patient Safety

NCHA provides educational, collaborative and performance measurement programs and services to support our member hospitals and health systems on their journey to improve quality and patient safety. We are committed to improving outcomes for patients by:

  • Promoting a fair and just patient safety culture.
  • Optimizing teamwork and communication among healthcare professionals by fostering a culture of accountability.
  • Ensuring evidence-based care processes through reliable system design.
  • Gaining knowledge through organizational learning.

Here are our current improvement initiatives:

Patient Safety Organization

The Quality Center Patient Safety Organization provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events.

Pneumonia Knockout

The Pneumonia Knockout Initiative is working to reduce pneumonia mortality and readmission rates to put North Carolina at and below the national average.

Care Transitions

Effective care transitions require coordinated efforts across all health settings to ensure high-quality patient care and reduce avoidable readmissions.

Critical Access Hospital Collaborative

This collaborative learning network, in partnership with the NC Office of Rural Health, aims to improve quality and safety of patient care by improving performance in inpatient and outpatient core measures, certain care transition measures and patient scores.

ICU Safety Program

NCHA, along with the NC Division of Public Health, will be leading a year-long ICU Safety Program to reduce CLABSI and CAUTI. This program is in collaboration with the Agency for Healthcare Research and Quality and the Health Research and Educational Trust.

Just Culture Materials

NCHA has a licensing agreement with Outcome Engenuity, LLC to offer Just Culture Materials at a discounted rate to all North Carolina hospitals and healthcare facilities. For more information on the NC Just Culture Materials contact Laini Jarrett at (919) 677-4123.

Just Culture Materials Available

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North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513

Main: 919-677-2400
Fax: 919-677-4200

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