Quality & Patient Safety

NCHA provides educational, collaborative and performance measurement programs and services to support our member hospitals and health systems on their journey to improve quality and patient safety. We are committed to improving outcomes for patients by:

  • Promoting a fair and just patient safety culture
  • Optimizing teamwork and communication among healthcare professionals by fostering a culture of accountability
  • Ensuring evidence-based care processes through reliable system design
  • Gaining knowledge through organizational learning

Established in 2008 by the North Carolina Hospital Association (NCHA) and NC Quality Center, the Quality Center Patient Safety Organization (PSO) was the first federally-designated PSO in North Carolina and the 25th in the nation.

Our PSO provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events.

The Quality Center PSO by the numbers

Learn more and access PSO member-only resources.


NC Hospital Foundation grant-funded program

In March 2017, the NCHA Board of Trustees approved a two-year Quality Goal to reduce pneumonia (PNE) mortality and readmission rates to put North Carolina at and below the national average. Specifically, the goal is to:

  • Reduce PNE mortality rate by 7.5% to the national average over 2 years
  • Reduce PNE readmissions rate by 5.4% over 2 years to the national top quartile

94 member acute care hospitals & health systems have pledged to participate in the two-year effort. NCHA staff, with guidance from an Advisory Council, are providing technical support, data, education and best practice learning/sharing to member organizations to support this work.

Quick facts

  • North Carolina is ranked 49 of 50 states for its pneumonia mortality rate, with 73% of hospitals below the CMS national benchmark.
  • More than half of all N.C. hospitals are above the national benchmark for 30-day pneumonia readmission rates.
  • Pneumonia is most often acquired in the community, outside of the hospital setting.
  • CDC recommends pneumococcal vaccination for all adults 65 years or older. According to 2016 data from the Behavioral Risk Factor Surveillance System, only 23% of N.C. Medicare beneficiaries 65 years old or older report they have received the CDC-recommended regimen of both PPSV23 and PCV13 pneumococcal vaccinations.

The North Carolina Alliance for effective Care Transitions (NC ACT) is a gathering of stakeholders representing hospitals, long term care, assisted living, home health, hospice, mental health, case management, insurance plans, community care networks, patients and others meeting to coordinate efforts improving care transitions across all settings for all North Carolinians.

Operating partners include: the North Carolina Quality Center, the NC Department of Aging and Adult Services, The Carolinas Center For Medical Excellence, Community Care of North Carolina and Carol Woods Retirement Community.


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North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513

Main: 919-677-2400
Fax: 919-677-4200

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