This December marks 40 years since the 1978 crash of United Airlines Flight 173. According to the accident report, human factors were at the core of the problem and a culture change was needed to reduce fatalities. Healthcare leaders can learn from the strides made by the
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Everyone in healthcare knows “survey ready” means ensuring continuous compliance. Patient-centric organizations are going beyond being survey ready by shifting their culture from checking a box to understanding the importance of compliance to protect patients and establish ongoing quality. Patient-ready means that at
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