The Quality Center Patient Safety Organization

The Quality Center Patient Safety Organization (TQC PSO)’s mission is to conduct activities that minimize harm to patients by fostering a culture of quality and safety through learning and sharing among healthcare organizations. Our PSO

  • Was the first federally-designated PSO in North Carolina and the 25th in the nation (2008);
  • Provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events and near misses, regardless of care setting;
  • Is dedicated to helping members improve patient care practices and culture across diverse healthcare settings.

Want to learn more about The Quality Center PSO? Click on this FAQ and the 2018 TQC PSO Highlights

What is a PSO?
The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) authorized the creation of a nationwide network of PSOs. A PSO collects, aggregates and analyzes patient safety events that are confidentially reported by hospitals and other healthcare providers. By encouraging voluntary and confidential reporting of serious adverse events a PSO can facilitate a shared-learning approach that supports effective healthcare improvements.

Upcoming PSO Education

Members Only Call: Doing RCAs for Behavioral Health Events
Tuesday, December 1, 2020 – 1:00 – 2:00pm EST
Registration Information

Target audience: Infection Preventionists, nursing, physicians, OR personnel, ED personnel, Central Sterile Supply personnel


AHRQ Patient Safety Culture Surveys, Part 1: Anatomy & Deployment of Patient Safety Surveys 
Tuesday, December 15, 2020 – 12:00 – 1:00pm EST
Registration Information

Monica S. Wright, MSN, RN, CPPS, CCRA, CHRC, Director, Patient Safety and Research – CaroMont Health
PSO Members Only
Target Audience: Anyone in your organization who is involved in administering, interpreting, and using patient safety survey results. The focus will be on the most widely used, validated survey tool in NC, the AHRQ Hospital Survey on Patient Safety, but the discussion about best practices in administering and using data is broadly applicable for any such survey.  Remember to include nurse managers, human resources, other leaders in your organization as well as quality professionals. Part 2 will be held on January 19, 2021, so look for that registration when it becomes available.


AHRQ Patient Safety Culture Surveys, Part 2: Anatomy & Deployment of Patient Safety Surveys
Tuesday, January 19, 2021 – 12:00 – 1:00pm EST
Registration Information

Monica S. Wright, MSN, RN, CPPS, CCRA, CHRC, Director, Patient Safety and Research – CaroMont Health
PSO Members Only


Non-PSO-Sponsored Events to Have on Your Radar:

Check back for more events

Member Login

Access materials and resources for PSO members only!

Prospective Members

Interested in learning what a PSO is and how it can benefit your organization? Interested in joining The Quality Center PSO? Learn more here!

Annual Reports

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North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513
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Main: 919-677-2400
Fax: 919-677-4200

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