The Quality Center Patient Safety Organization

The Quality Center Patient Safety Organization (TQC PSO)’s mission is to conduct activities that minimize harm to patients by fostering a culture of quality and safety through learning and sharing among healthcare organizations. Our PSO

  • Was the first federally-designated PSO in North Carolina and the 25th in the nation (2008);
  • Provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events and near misses, regardless of care setting;
  • Is dedicated to helping members improve patient care practices and culture across diverse healthcare settings.

Want to learn more about The Quality Center PSO? Click on this FAQ and the 2018 TQC PSO Highlights

What is a PSO?
The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) authorized the creation of a nationwide network of PSOs. A PSO collects, aggregates and analyzes patient safety events that are confidentially reported by hospitals and other healthcare providers. By encouraging voluntary and confidential reporting of serious adverse events a PSO can facilitate a shared-learning approach that supports effective healthcare improvements.

Upcoming PSO Education

PSO Lunch & Learn Webinars/Open Office Discussions

2019 Review & 2020 Preview – January 21, 2020
12:15pm – 1:00pm
Click here to register

The first PSO lunch & learn session will provide a 2019 review and an overview of 2020 PSO goals and upcoming activities.
PSO Lunch & Learn webinars/open office discussions will be the third Tuesday in each month from 12:15-1 pm. These will be led by topic-specific subject matter experts (SMEs). (Note: These sessions will not be held in June and December 2020.)
Of note, the chief legal attorney at AQIPS, Peggy Binzer, JD, will be one of our frequent SMEs on our monthly sessions and will also be providing specific office hour calls/webinars for our NC healthcare legal counsels periodically this year during these times. Binzer spearheaded the crafting and passage of the Patient Safety and Quality Improvement Act (PSQIA) while serving as senior health counsel for the U.S. Senate Health, Education, Labor and Pensions (HELP) Committee, so is one of the premier experts in this law. Calls with her for NC will be listed on the full master calendar when finalized. Please invite your legal counsel to these NC-specific sessions once dates are announced to promote increased knowledge of PSO law and networking among NC healthcare legal counsels.

Quarterly Legal Counsel Webinars Provided by AQIPS
Thursday, February 6, 2020 – 2:00 – 3:00pm EST
Thursday, May 7, 2020 – 2:00 – 3:00pm EST
Thursday, August 6, 2020 – 2:00 – 3:00pm EST
Thursday, November 5, 2020 – 2:00 – 3:00pm EST

New in 2020 from the Alliance for Quality Improvement and Patient Safety (AQIPS), these webinars will be very important to educate, update, and share PSO-related legal activities at the national level and are facilitated by national attorneys who helped write PSO laws. Guest speakers will include such SMEs as litigation attorneys involved in PSO law challenges, etc. PLEASE engage with your legal counsel and CMO to attend these, in addition to yourself and anyone else in your organization who may benefit.
Specific topics, speakers, and log-on details will be emailed to each of you when available from AQIPS and we ask that you share them with your legal counsel and others as indicated in the email or with whom you feel appropriate, based on topic.

Workload, Stress and Patient Safety: How Human Factors Can Help

January 23, 2020 – 2:00 – 3:00pm EST

The field of human factors has made important contributions to patient safety, helping healthcare teams avoid errors by creating processes and designs according to how people physically and psychologically behave. With the growing complexity of health care — whether new technologies or moving from volume to value or addressing social determinants of health — there’s growing concern that healthcare providers are bearing a lot of the brunt. Stressed out providers are not just a recipe for burnout, but also for making mistakes. What role can human factors play in addressing these issues? This Institute for Healthcare Improvement WIHI broadcast will explore that question . Please click here to create a calendar invite for the 2 PM ET broadcast.

Confidential Care for the Caregiver Webinar

February 19, 2020 – 2:00 – 3:00pm EST

Presented by Celeste Mayer, PhD, RN from UNC, this is a provider peer support program under the Patient Safety and Quality Improvement Act (PSQIA) protections that was designed by The Quality Center PSO, UNC, and AQIPS (Alliance for Quality Improvement and Patient Safety). In 2014, Dr. Mayer became acutely aware of how devastating serious adverse clinical events are, not only for patients and families, but also for providers. She and her colleagues then designed and piloted a physician and nurse peer support program study in 2015 and this program was born. Tune into this webinar to learn about that journey and where things now stand, five years later. (This webinar is sponsored by AQIPS. Registration information was emailed to all Quality Center PSO contacts on Jan. 8, 2020. If you did not receive the email, check your junk mail and if not there, contact Shelby. (There were two excellent hand-outs related to this content sent with the invitation as well.) Please share with colleagues at your facility/system as appropriate. It is free to all Quality Center PSO members. Registration is required.)

Non-PSO-Sponsored Events to Have on Your Radar:

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Prospective Members

Interested in learning what a PSO is and how it can benefit your organization? Interested in joining The Quality Center PSO? Learn more here!


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North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513

Main: 919-677-2400
Fax: 919-677-4200

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