The Quality Center Patient Safety Organization

The Quality Center Patient Safety Organization (TQC PSO)’s mission is to conduct activities that minimize harm to patients by fostering a culture of quality and safety through learning and sharing among healthcare organizations. Our PSO

  • Was the first federally-designated PSO in North Carolina and the 25th in the nation (2008);
  • Provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events and near misses, regardless of care setting;
  • Is dedicated to helping members improve patient care practices and culture across diverse healthcare settings.

Want to learn more about The Quality Center PSO? Click on this FAQ and the 2018 TQC PSO Highlights

What is a PSO?
The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) authorized the creation of a nationwide network of PSOs. A PSO collects, aggregates and analyzes patient safety events that are confidentially reported by hospitals and other healthcare providers. By encouraging voluntary and confidential reporting of serious adverse events a PSO can facilitate a shared-learning approach that supports effective healthcare improvements.

Upcoming PSO Education

Members Only Call: Mini Safe Table: Behavioral Health Event Case Discussion
Tuesday, November 3, 2020 – 12:00 – 1:00pm EST
Registration Information

Target audience: anyone in your organization who are involved in caring for behavioral health patients and/or involved in analyzing events which may occur in your facility related to behavioral health: e.g. ED personnel, Behavioral Health professionals, nursing, leaders, physicians, etc.

Members Only Call: Applying Human Factors Science Principles to Safe System Design, Part 2
Tuesday, November 17, 2020 – 12:00 – 1:30pm EST
Registration Information

Ayse P. Gurses, PhD, MS, MPH and Shawna Perry, MD, FACEP – Johns Hopkins Armstrong Institute Center for Health Care Human Factors
Target audience: Anyone in your facility involved in development of policies, procedures, design of facilities, or purchase of equipment.

Members Only Call: Mini Safe Table: Healthcare Associated Infection Case Discussion
Tuesday, December 8, 2020 – 12:00 – 1:00pm EST
Registration Information

Target audience: Infection Preventionists, nursing, physicians, OR personnel, ED personnel, Central Sterile Supply personnel

AHRQ Patient Safety Culture Surveys, Part 1: Anatomy & Deployment of Patient Safety Surveys 
Tuesday, December 15, 2020 – 12:00 – 1:00pm EST
Registration Information

Monica S. Wright, MSN, RN, CPPS, CCRA, CHRC, Director, Patient Safety and Research – CaroMont Health
PSO Members Only
Target Audience: Anyone in your organization who is involved in administering, interpreting, and using patient safety survey results. Focus will be on the most widely used, validated survey tool in NC, the AHRQ Hospital Survey on Patient Safety, but discussion about best practices in administering and using data is broadly applicable for any such survey.  Remember to include nurse managers, human resources, other leaders in your organization as well as quality professionals. Part 2 will be held on January 19, 2021 so look for that registration when it becomes available.

AHRQ Patient Safety Culture Surveys, Part 2: Anatomy & Deployment of Patient Safety Surveys
Tuesday, January 19, 2021 – 12:00 – 1:00pm EST
Registration Information

Monica S. Wright, MSN, RN, CPPS, CCRA, CHRC, Director, Patient Safety and Research – CaroMont Health
PSO Members Only

Non-PSO-Sponsored Events to Have on Your Radar:

Quarterly Legal Counsel Webinars Provided by AQIPS
Thursday, November 5, 2020 – 2:00 – 3:00pm EST
Registration Link

New in 2020 from the Alliance for Quality Improvement and Patient Safety (AQIPS), these webinars will be very important to educate, update, and share PSO-related legal activities at the national level and are facilitated by national attorneys who helped write PSO laws. Guest speakers will include such SMEs as litigation attorneys involved in PSO law challenges, etc. PLEASE engage with your legal counsel and CMO to attend these, in addition to yourself and anyone else in your organization who may benefit.
Specific topics, speakers, and log-on details will be emailed to each of you when available from AQIPS and we ask that you share them with your legal counsel and others as indicated in the email or with whom you feel appropriate, based on the topic.
*Please share with your legal counsel also

Member Login

Access materials and resources for PSO members only!

Prospective Members

Interested in learning what a PSO is and how it can benefit your organization? Interested in joining The Quality Center PSO? Learn more here!

Annual Reports

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