The Quality Center Patient Safety Organization

Established in 2008 by NCHA and the NC Quality Center, the Quality Center Patient Safety Organization (PSO) was the first federally-designated PSO in North Carolina and the 25th in the nation. Our PSO provides a secure environment for healthcare providers in NC and other states to voluntarily report, discuss and learn from patient safety events.

Learn more about our PSO in this FAQ and from our 2016-2017 Program Summary, which highlights activities from the last two years to further advance improvement in care quality and patient safety.

To conduct activities that minimize harm to patients by fostering a culture of quality and safety through learning and sharing among healthcare organizations.

What is a PSO?
The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) authorized the creation of a nationwide network of PSOs. A PSO collects, aggregates and analyzes patient safety events that are confidentially reported by hospitals and other healthcare providers. By encouraging voluntary and confidential reporting of serious adverse events a PSO can facilitate a shared-learning approach that supports effective healthcare improvements.

Save the Date

Registration links and additional information will be sent prior to events.

Webinar: Proactive Risk Assessment – What and Why
Aug./Sept. 2019 (TBD)  12:15-12:45 pm

Workshop:  How to Conduct an Effective, Proactive Risk Assessment
Sept./Oct. 2019 TBD
10 am-2:15 pm

Webinar: Patient and Family Education on Isolation
Oct. 16, 2019
12:15-1:00 pm
This webinar is open to all PSO member facility staff in honor of  Infection Prevention Week.  It will be taught by Evenlyn Cook, RN, CIC, Associate Director of NC Statewide Program for Infection Control and Epidemiology (NC SPICE).

Safe Table:  Patient-Staff Violence
Oct. 29, 2019
10 am-2:15 pm

Just Culture Certification Course
Nov. 12-14, 2019
The Just Culture course will be provided by Outcome Engenuity and will be open to anyone inside and outside of NC, so when registration opens, be ready to apply, as this course will fill very quickly. TQC PSO members will receive a significant discount in registration fees.

Webinar: Tips for Effective Root Cause Analyses
Nov. 19, 2019
12:15-12:45 pm

Call for Member Presentations or Stories
Are you interested in sharing your patient safety work? Please fill out this form if you are interested in presenting your work at one our events or if you have a speaker recommendation.

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North Carolina Healthcare Association

2400 Weston Parkway
Cary, NC 27513

Main: 919-677-2400
Fax: 919-677-4200

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